content, customer service, design, functionality, maintenance, mobile, responsive, SEO, social media
2015 brought us some subtle, seemingly-invisible changes in the way web sites worked to support and enhance the businesses and organizations they represent. For many web site owners, this was less the year of the redesign than it was the year of the behind-the-scenes...
automation, customer service, design, redesign
There are only two acceptable effects your web site should have on your customers: No effect at all. It’s just there, and maybe they never even use it. An improvement in the way they interact with your organization or business, by making it easier for them to...
CMS, content, customer service, design, functionality
Some business owners can do it all: find the commercial space for their business, paint it, install the new light fixtures, find affordable office furniture online, source and hire all their employees via Craigslist, design their own business cards/print ads/online...
customer service, design, functionality, redesign
As you prepare to build a new web site, redesign an old one, or make changes to the way your organization handles its online presence, there are hundreds of tiny decisions that compete for your attention. Do you need a new logo? Do you want to use WordPress, Joomla,...
design, nonprofit, redesign
Redesigning a site is always both a great adventure and a great challenge. There’s the fun of approaching the work from the new perspective of where the client wants to be while holding onto knowledge of what already doesn’t work for them, and...
