customer service, functionality
We have all become masters of online research in recent years, and perhaps none are so masterful as business owners. Need to find the best quality (but affordable) business cards? Google it. Need to learn how to use your new Square credit card reader? Surely...
customer service, design, functionality, redesign
As you prepare to build a new web site, redesign an old one, or make changes to the way your organization handles its online presence, there are hundreds of tiny decisions that compete for your attention. Do you need a new logo? Do you want to use WordPress, Joomla,...
content, customer service, design, functionality, hosting, maintenance, mobile, responsive, social media, stock photography
“Hi there! I got your name from my friend Susan whose web site you made (looks great, by the way!). I have a web site which works great for me, but I’ve been meaning to change the address on there since we moved last year, and now I have a bad Yelp! review...
content, customer service, data, questions, traffic
Has it been a month already? That means it’s time for the non-techy, ultra-friendly advice column for social entrepreneurs and non-profits managing their web sites on their own. Each month, we dedicate this blog to answering your questions about ways you can...
content, customer service, design, functionality, maintenance, social media
In the beginning, there is just an empty space on the web, waiting — hungry and alone — for you to fill it. By the end, you’ve filled that space with the most delicious content available, with endless full tables savoring every byte. In the middle,...
content, customer service, functionality
You signed the contract with the vendor in July. The kickoff meeting was in August. The project was slated to be running through development phases through the fall, with a final launch in early November. T’s were crossed, i’s were dotted, and the calendar...
