content, customer service, design, functionality, marketing, mobile, responsive
Recently, I traveled internationally. Both because I care about my clients’ ability to reach me AND because I rely on my phone heavily for everything, I ponied up some extra cash to pay for an international data plan. I could use my phone for everything abroad...
content, customer service, design, upgrade
You know you have them: pesky, poorly-functioning or long-outdated spots around the edges of your web site. You’ve seen them accidentally, perhaps when you’ve ego-surfed your company and found forgotten pages in the search results. You’ve been called...
content, customer service, design, functionality, maintenance, mobile, responsive, SEO, social media
2015 brought us some subtle, seemingly-invisible changes in the way web sites worked to support and enhance the businesses and organizations they represent. For many web site owners, this was less the year of the redesign than it was the year of the behind-the-scenes...
automation, customer service, design, redesign
There are only two acceptable effects your web site should have on your customers: No effect at all. It’s just there, and maybe they never even use it. An improvement in the way they interact with your organization or business, by making it easier for them to...
CMS, content, customer service, design, functionality
Some business owners can do it all: find the commercial space for their business, paint it, install the new light fixtures, find affordable office furniture online, source and hire all their employees via Craigslist, design their own business cards/print ads/online...
